Compliance & Behaviour

Compliance means the adherence to legal provisions and corporate standards of conduct. Compliance regulations aim to protect employees and the companyfrom harm. They form the foundation for our daily actions and apply to all employees including managers and directors.

Our employees are continually informed about our compliance regulations and receive personal advice upon request. Information from employees or external parties about potential misconduct, possible violations of law or offences such as corruption, are examined with great care and treated confidentially. The compliance team of the DERTOUR Group can be reached via email here.

Principles of Conduct for respectful cooperation

Our principles of conduct are characterised by integrity and loyalty: We adhere to laws and statutes, engage in fair competition and are a reliable partner for our customers and business partners. As the tourism division of the REWE Group, we are guided by the Group’s standards of conduct. These are set out in the REWE Group code of conduct, and are equally binding for the DERTOUR Group. The code of conduct contains principles for our behaviour in business transactions and when dealing with one another. It provides us with orientation, and is at the same time an obligation for all who work on behalf of REWE Group. You can find more information on compliance and the REWE Group code of conduct here.

The Hintbox makes it particularly easy to submit compliance notices – anonymously if desired. In addition, the new tool enables smooth, data protection-compliant communication between whistleblowers and the responsible individual compliance departments within REWE Group. However, people who want to submit compliance notices without using the digital tool can still contact the “ombudsman” of REWE Group. Please note that the Hintbox should be used for compliance concerns only and is not available for customer concerns or complaints.

Ombudsperson of REWE Group

REWE Group has appointed the Munich lawyer Richard Rill as an external ombudsman. Employees, customers and business partners of REWE Group as well as DERTOUR Group can contact him personally and anonymously if they submit compliance information, or seek a neutral contact who is bound to secrecy. The informant can use this service free of charge and contact is possible in German and English.

Richard Rill
Ombudsperson of the REWE Group
Altheimer Eck 13/II
80331 München
Germany
E-Mail: REWE-Group-Ombudsperson@rae13.de
Phone: +49 89 2366790