Frequently asked questions

Hotels, which are listed for the hotel programs of the companies, are selected by the companies themselves. Basis for the selection of the hotels are distance of the hotel to the nearest location/office of the company, number of room nights of the company in the hotel, level of the company’s net rate in the hotel also. We, DERTOUR, do not have an influence on the decision of the company.

If you had a considerable number of room nights with one of our customers in your hotel and your hotel is situated nearby an office/location of this company, please send us an e-mail to ratefinding@ratefinding.com.

This e-mail should contain the following information:

Hotel name, address, number of room nights in the previous year, number of room nights in the current year, single and double room rate you want to offer the concerning company, information about breakfast and taxes.

We will forward your request to the person in charge of the company and we will inform you if the company is interested in working together with your hotel.

Please send an e-mail to ratefinding@ratefinding.com. This e-mail should contain the following information:

Hotel name, address, name of contact person, phone number and e-mail address.

We will send you immediately your login data.

There could be different reasons why you cannot login with your login name and your password into ratefinding.com.

Please check whether you paid attention to upper and lower cases of the login data.

Your password will expire automatically after 15 weeks. You will be prompted to create a new password via e-mail 4 weeks before the expiration date. If your password is not renewed after 15 weeks, your login will be automatically locked. The reactivation of the login can only be done by the Ratefinding Team.

If you could not succeed to login into ratefinding.com although you paid attention to these points, please send an e-mail to ratefinding@ratefinding.com. This e-mail should contain the following information:

Hotel name, address and login name.

Your new password must comply with the following password rules:

• at least 12 characters in total
• at least 1 minuscule (lower case) letter
• at least 1 upper case letter
• at least 1 special character
• at least 1 number

Please note that your password must be different from the last 5 passwords you used for Ratefinding.

If you have the login name and the password for ratefinding.com of the previous person in charge of your hotel, please try to login with this user data into the hotel part of ratefinding.com. If you succeed you can change the login data and all other contact within the users part of ratefinding.com.

If you do not succeed, please send an e-mail to ratefinding@ratefinding.com. This e-mail should contain the following information: Name of your hotel, address, name, phone number and e-mail address of the contact person.

If you are interested in detailed information about ratefinding.com, please send us an e-mail to ratefinding@ratefinding.com. This e-mail should contain the name of your company, the name, phone number and e-mail address of the person who should be contacted by us. If you already have detailed questions, please include them into this e-mail.

Detailed information on the relevant areas on Ratefinding (contract submission, renegotiation, user administration, etc.) can be found in the manuals in the download area after login.